This is a telephone support program for female victims of intimate partner violence. The goal is to reduce victimization, optimize response times, and improve the health and well-being of victims.
The program directs women to follow-up community services, helps them overcome barriers to accessing help, and provides them with social assistance. Victims are identified through the assessment of women with children seen in the pediatric emergency department.
The program applies motivational interviewing during care and is structured in five phases:
1) Assessment;
2) Implementation;
3) Supervision;
4) Second implementation phase; and
5) Conclusion.
A team of nurses trained by the program is responsible for making 12 calls during the 6 months of the intervention.